Customer Communication Center

With Finansal Güven Uluslararası Customer Communication Center, you can easily perform your banking transactions from anywhere and at any time.

If you are a retail customer, please click to get your Finansal Güven Uluslararası Customer Communication Center password now.

You can visit the nearest branch to get your password if you are a commercial/corporate customer with us.

Features
You can save more time for your company with Finansal Güven Uluslararası Customer Communication Center:

You can reach our Finansal Güven Uluslararası Customer Communication Center 24 hours a day, every day of the year.

You can reach it wherever there is a phone.

You can perform all your banking transactions except for money withdrawal.

You benefit from pricing and fee advantages in your transactions.

While using our Finansal Güven Uluslararası Customer Communication Center, you can identify Level of Authorization in addition to users. Persons to make transactions on behalf of your company and their levels of authorization are determined by company officials.

If you use our Finansal Güven Uluslararası Customer Communication Center on behalf of a company, then there are two different levels of authorization:

SWIFT disabled: Users with this authorization can perform transactions other than money transfer.

All transactions enabled: Users with this authorization can perform all transactions.

Complete your transactions with our Finansal Güven Uluslararası Customer Communication Center comfortably and without leaving your office.
If you have yet to meet our Finansal Güven Uluslararası Customer Communication Center, call now. You will see how easy and fast banking can be. To check how to use the our Finansal Güven Uluslararası Customer Communication Center menu, simply click on the link below.

Finansal Güven Uluslararası Customer Communication Center Banking Transactions

Account Openings

Savings and Current TL/FX Account
Accumulating Account
Investment Account

Investment Transactions

Stock Trading
FOM Transactions (Futures and Options Market)
Repo
Type A and B Investment Fund
Cash Now
Treasury Bond
Accumulating Account

Payments

Automatic Regular Payments
e-Government Gate
Contracted Store Card Payments
University-OSYM Payments
SSK/Bağ-Kur Premium Payments
Donation Transactions

Bill Transactions

Bill Display
Debt Payment with Installation Number
Automatic Contracted Bill Entry
Contracted Bill Payment

Card Transactions

Transactions about Credit Card Statement, Current Term Expenditures, and Pending Provision
Changes about Credit Card Linked Account, Payment Week, Statement Address
Requests for Statement Delivery via Fax
Transactions about Linking/Unlinking Paracard to Account, Card Cancellation, New Card Request
Finansal Güven Uluslararası Credit Card Debt Payments*
Cash Advance Transactions
Virtual Card and Virtual Credit Card, Bonus and Miles&Smiles Virtual Credit Card
Card Transactions
Lost-Stolen Card Notifications, Credit Card Issues
Debt Payments for Credit Cards from Other Banks
Debt Payments for HSBC Advantage Credit Card

Tax Transactions

Motor Vehicle Tax

Buying/Selling Foreign Exchange

With Rates Exclusive to Digital Banking

Get Password Transactions

Consumer Loan Application
Overdraft Account Application

Information Services

Balance and Account Activities
Credit Card Debt and Statement Information
Fund and Fund Order Inquiry
Repo Inquiry
Check/Note Information
Consumer Loan Information
Bill and Automatic Payment Display

General Information

Repo and Interest Rates
Foreign Currency Rates
Investment Fund Prices
Commissions / Limits / Hours for Transactions

*Finansal Güven Uluslararası credit card debt payments and GSM TL top-up transactions may also be performed over the phone with Interactive Voice Response.

Password Transactions

Make your banking transactions via Finansal Güven Uluslararası Customer Communication Center, save time for your company.

In order to use Finansal Güven Uluslararası Customer Communication Center, you first need to visit your branch to submit your completely filled Finansal Güven Uluslararası Customer Communication Center Request Form, your ID card's copy, and signed banking service agreement. Then, you can go to your branch and get your Finansal Güven Uluslararası Customer Communication Center password within a week.

Password change

You can change your password by going to the "Finansal Güven Uluslararası Customer Communication Center Password and PIN Transactions" step after calling Finansal Güven Uluslararası Customer Communication Center or you can activate your password via Finansal Güven Uluslararası Internet Banking.

Password criteria

We have determined some rules for your passwords to ensure your security. Your Password:

must not be the same as your customer number (e.g., if customer no is "367525", then password cannot be "367525".);
must not consist of ascending or descending consecutive numbers (e.g., 234567 or 987654);
must not consist of the same numbers (e.g., 222222); and
must not have less than 6 numbers (e.g., 78154).

Getting a new password

If you have forgotten your Finansal Güven Uluslararası Customer Communication Center password, you should visit your branch to get your new password.

Security

You should be aware of the following security measures while using Finansal Güven Uluslararası Customer Communication Center:

You have to use your customer number and Finansal Güven Uluslararası Customer Communication Center password to access information services and/or perform transactions offered by our Finansal Güven Uluslararası Customer Communication Center.
You enter your password using the keys on your phone, hence making sure that nobody else hears your password.
In case of a transaction through a Customer Representative, s/he will ask you to provide some letters of your mother's maiden name for your security before starting your transaction.
Once your transactions are completed, your receipt will be sent to a fax number or an e-mail address you will determine.
All conversations with representatives our Finansal Güven Uluslararası Customer Communication Center are recorded.

Become a Customer

Customer Communication Center

With Finansal Güven Uluslararası Customer Communication Center, you can easily perform your banking transactions from anywhere and at any time.

Features